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    Order Status

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      • Ordering
      • Purchase Orders
      • Payment Options
      • Sales Tax
      • Offers and Discounts
      • Minimum Advertised Pricing (MAP) policy.
      • Backorders
      • Order Cancellation
      • B2G, Military and Law Enforcement Orders
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    Order Status

    If you have placed an order on Prime Lab Med you can check the status and review the history of your orders by navigating to Order History page in your account.

    Order Status Description

    Being Processed

    Your order has been successfully submitted. Shipping address verification (SAV) and fraud prevention measures may be required.

    On Hold

    Your order has been put on hold. For further details, please contact our customer service.

    Partially Shipped

    Your order has been partially (some items) shipped. We will notify you once the remaining items ship.

    Shipped

    All items in your order have been shipped. Tracking information can be viewed on the Order History page in your account. Tracking numbers will also be sent to you via email.

    Delivered

    Your order has been delivered.

    Completed

    Order has been successfully completed.

    Canceled

    Your order was canceled. If you have any questions or concerns please Contact Us.

    Not processed

    Your order was not processed. Please contact our customer service team for further information.

    Return is Being Processed

    Your request to return or replace the item is being processed. We will keep you updated on the next steps via phone or email.

    In case of any questions or problems, please Contact Us.

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      Old Bridge, NJ 08857
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