• Call Me Back
    • 1-855-590-6919 (Toll-Free)
    Skip to main content
    Prime Lab Med_img
    Help
    Sign In My Account
    Search Prime Lab Med
    Search
    0 Quote Cart
    0 My Cart
    All
    Close
    • Account
    • DEALS
    • Shop by Departments
    • DEALS
    • Manufacturers
    • Resources
    • Help
    • My account
    • Call Me Back
    • 1-855-590-6919 (Toll-Free)

    Save $20

    on any order of $599+

    Code: 20_OFF

    Save $30

    on any order of $999+

    Code: 30_OFF

    Save $50

    on any order of $1499+

    Code: 50_OFF

    View All Coupon Codes

    1. Home
    2. Help & Info
    3. Company Policies
    4. Privacy & Security Policy

    Privacy & Security Policy

    • Your Orders Track packages, manage orders
    • Returns or Exchanges Review return and exchange policy, manage returns
    • Account Settings Change passwords, update account information
    • International Sales Payment methods, shipping, and policies for international sales

    Browse help topics

    • Ordering Information
      Ordering Information
      • Ordering
      • Purchase Orders
      • Payment Options
      • Sales Tax
      • Offers and Discounts
      • Minimum Advertised Pricing (MAP) policy.
      • Backorders
      • Order Cancellation
      • B2G, Military and Law Enforcement Orders
      • Legal Disclaimer
      • Making an Offer
      • RFQ & Volume Orders
      • Product Description
      • Correction of Errors and Inaccuracies
      • Order Verification
      Ordering Information
      • Ordering
      • Purchase Orders
      • Payment Options
      • Sales Tax
      • Offers and Discounts
      • Minimum Advertised Pricing (MAP) policy.
      • Backorders
      • Order Cancellation
      • B2G, Military and Law Enforcement Orders
      • Legal Disclaimer
      • Making an Offer
      • RFQ & Volume Orders
      • Product Description
      • Correction of Errors and Inaccuracies
      • Order Verification
    • Company Policies
      Company Policies
      • Return Policy
      • Shipping Policy
      • Privacy & Security Policy
      • Safety & Security
      • Limitation of Liability
      • Warranties
      • Force Majeure
      Company Policies
      • Return Policy
      • Shipping Policy
      • Privacy & Security Policy
      • Safety & Security
      • Limitation of Liability
      • Warranties
      • Force Majeure
    • Account
      Account
      • Logging in to your account
      • Inquiries History
      • Product Status
      • Order Status
      • Order History
      • Address Book
      • Changing your password
      • Changing your email address
      Account
      • Logging in to your account
      • Inquiries History
      • Product Status
      • Order Status
      • Order History
      • Address Book
      • Changing your password
      • Changing your email address
    • International Sales
      International Sales
      • Payment
      • Shipping
      • Documents
      • Proforma Invoice
      • Backorders
      • Warranties
      • Export Policy and Restrictions Information
      • Export Administration Regulations (EAR)
      • International Traffic in Arms Regulations (ITAR)
      • Important Export Restrictions Warning
      • Sales Tax Regulations For Export Orders
      International Sales
      • Payment
      • Shipping
      • Documents
      • Proforma Invoice
      • Backorders
      • Warranties
      • Export Policy and Restrictions Information
      • Export Administration Regulations (EAR)
      • International Traffic in Arms Regulations (ITAR)
      • Important Export Restrictions Warning
      • Sales Tax Regulations For Export Orders
    • Company Information
    • FAQs
      FAQs
      • Additional Documents and Certificates
      • Email Whitelist Instructions
      • The benefits of buying from an Authorized Distributor or Authorized Reseller
      FAQs
      • Additional Documents and Certificates
      • Email Whitelist Instructions
      • The benefits of buying from an Authorized Distributor or Authorized Reseller
    • Contacts
      Contacts
      • Contact Us
      • Contact Manufacturers Support
      Contacts
      • Contact Us
      • Contact Manufacturers Support

    Privacy & Security Policy

    Prime Lab Med is committed to protecting the security and privacy of any personal information our customers provide to us. All personal information of our customers is only used as set forth in this Privacy Policy. Please read the entire statement that explains data collection and the use of it.

    Information Collection and Use

    Prime Lab Med is the sole owner of the information collected on this site. We do not share, sell, disclose or rent your personal and financial information gathered on this website with any third parties, except those specified in the Sharing section of this policy.

    Prime Lab Med does collect your information from you when you solely:

    • register on our website;
    • make an online purchase or other transaction with us;
    • fill out the information in our web forms (such as Contact Us, Get a Quote, etc.)
    • contact us via email, Live Chat, SMS, or phone;
    • post a review or comment on one of our social media pages;

    We may collect the following information:

    • identifying information (such as your name, address, and phone numbers);
    • payment information;
    • your location information;
    • your IP address;
    • content of reviews and emails to us;
    • content of messaging during Live Chat and SMS;
    • phone recordings;
    • corporate and financial information;
    • credit history information;

    Your email address is also collected when you log in with third-party services (for example, with Facebook, Google). If you fill out any or all of the fields in our web forms (including, but not limited to: your name and email address), you acknowledge that you are voluntarily disclosing this personal information.

    Information we collect on Prime Lab Med may be used in the following ways:

    • Billing your credit card for your purchases;
    • Delivering the merchandise that you purchase;
    • Responding to your inquiries or requests;
    • Confirming your orders;
    • Automated updating order status via email;
    • Customizing your shopping experience;
    • Improving our stores;
    • Communicating special offers and featured items to you;
    • Finding and stocking the products you want.

    Any financial information that is collected is used solely for billing purposes. We do not store customers' payment information such as complete credit card number or security code. We only store the last four digits of a credit card and the type of credit card. Your credit card information, your personal and financial information are processed by the merchant bank for authorization and approval at the time the transaction is conducted. This process is protected by an enhanced security system. See the Safety & Security section for more details on security measures and procedures. We only collect data that is relevant to and necessary for us to complete transactions and provide timely and accurate delivery of the requested products and information.

    It is important that you create a username and password of your choice for your future access to your account information, transactions history, orders status, merchandise search, etc. Do not share your username and password with anyone. If you would like to receive our newsletter or promotions, your contact information will be used for the delivery of these items. You may choose not to provide certain information, but then you might not be able to take advantage of many of our features.

    If we have trouble processing an order, we will use this contact information to get in touch with you. We may also ask for personal information when you contact a Customer Service Representative. This allows us to protect your confidentiality by verifying your identity.

    Safety & Security

    Prime Lab Med takes all precautions to protect our customers' information. We implemented and keep updating a number of technological protection measures to ensure that when you submit sensitive information via our website, your information is protected and secure.

    All of our customer's information is restricted in our offices and kept private, confidential, and secure. All sensitive information that you enter into our forms when placing orders Prime Lab Med protects and encrypts with the GoDaddy SSL certificate with strong SHA-2 & 2048-bit encryption.

    To make a payment besides the name, shipping, and billing address, a customer is required to enter a card type, card number, and expiration date as well. The credit card information, personal and financial information are processed by the merchant bank for authorization and approval at the time the transaction is conducted. This process is protected by an enhanced security system.

    All of our users' information is restricted in our offices and only our employees are granted access to the customers' information. All our computers, servers, web servers, database servers are located in a safe and secure area and protected by required software. Access to the database is strictly protected from outside. We monitor and restrict access by various firewalls and passwords. Our employees are trained and kept up-to-date on our security and privacy policies.

    For your (and our) fraud protection, we may need to verify all information you provide before we are able to dispatch your order. We may contact you personally and/or contact your credit card's issuing bank if we have questions about your order.

    It is important to remember that when buying or selling on any online venue, caution must always be practiced.

    Among the up-to-date benefits of easiness and security that we use is Stripe.com - probably the most popular payment processor/gateway. Practically all e-commerce software and online storefronts support the Stripe.com Gateway, which provides the complex infrastructure and security necessary to ensure fast, reliable, and secure transmission of transaction data. Stripe.com is committed to safeguarding customer information and provides the most secure and reliable payment solutions. Stripe.com dedicates significant resources toward a strong infrastructure and adheres to both strict internal security policies and industry security initiatives.

    They utilize industry-leading technologies and protocols, such as SSL certificates with strong SHA-2 & 2048-bit encryption, and are compliant with a number of government and industry security initiatives.

    Cookies & Additional Computer Information

    The content of Prime Lab Med website is customized based upon your browser type and other information provided by our cookie. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Accepting the cookies used on our site does not give us access to your personal information, but we may use the cookies to identify your computer. Cookies are classified as "session" cookies or "permanent" cookies.

    "Session" cookies do not stay on your computer after you leave our website or close your browser. The aggregate information collected permits us to analyze traffic patterns on our site. This can enable us over time to provide a better experience on our site by improving content or personalization and making our site easier to use.

    "Permanent" cookies are those that remain on your computer. They are used to facilitate shopping, personalization and registration services. "Permanent" cookies can be manually removed by the user. Our site uses one permanent cookie to remember the contents of your shopping cart. This cookie is created when you add your first item to the shopping cart and is deleted after the checkout process. If you do not go through the checkout process, the cookie automatically expires after 7 days.

    We recommend you to leave cookies turned on so they would allow you to take advantage of many essential features of Prime Lab Med. If you elect to reject or disable the cookie, you will still be able to browse our website but will be unable to use the shopping cart to buy merchandise; you won't be able to use our services that require you to sign in. Our shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained.

    We will not share any personal information provided by this cookie with any third party. The data stored in cookies is linked to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to call up subconscious feelings of familiarity and assurance.

    Some of our business partners (advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Prime Lab Med only and does not cover the use of cookies by any advertisers. If you come to Prime Lab Med through one of our affiliate websites, they may place a permanent cookie on your computer. This cookie is only used to track clicks–through rates from our affiliates.

    Each time you request a page during a visit to Prime Lab Med we collect certain technical information from your computer: Internet Protocol (IP) address, operation system, browser type and the address of a referring website. The information we collect is only used for the general administration of our website, and for the identification of you and your shopping cart. This data is used to provide our visitors with relevant information and to complete financial transactions. We do not sell or rent this information. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

    Security

    We carefully protect the security of your personal information. We protect your data from loss, misuse, disclosure, alteration, destruction or unauthorized access both online and offline. The security of your information is protected during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

    Your Account Information

    Please note, however, that your personal account information is protected by your email address and password. It is your responsibility to maintain the security of your email address and password as any actions taken while logged into your account will be your responsibility.

    When you’re signed in, you can always view, update or request the removal of your personal data collected by Prime Lab Med

    • Email Address
    • Password
    • Account Name
    • Address

    We will hold your Personal Data as long as you maintain your account.

    Delete your account

    If you need to delete your account for any reason, you will need to send a request to info@PrimeLabMed.com from the email address registered with your account. When your account is deleted, all the personal information is also deleted and you will no longer access it.

    Sharing

    Prime Lab Med may choose to share information with third parties (suppliers, financial institutions, service providers, and with any successor to Prime Lab Med's interest). We employ third party companies to perform order fulfillment, package delivery, marketing services, postal and email delivery, credit processing, customer service, data analysis, etc. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Some of these third party companies are:

    Shipping Carriers Contact Information:

    UPS Corporate

    • 1-800-742-5877
    • www.ups.com

    FedEx Corporation

    • 1-800-463-3339
    • www.fedex.com

    We do not share your personal information with any third parties unless we have your express permission. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

    Children

    We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

    Notification of Changes

    If we decide to change our Privacy Policy, we will post those changes to this privacy statement. We reserve the right to modify this privacy policy any time without prior notice.

    Last Update

    The Privacy Policy contained herein became officially effective October 19, 2021.

    Address

    If you feel that this site is not following its stated information policy, you may Contact Us at the below address or phone number

    Prime Lab Med

    • 8998 State Route 18, # 206A,
      Old Bridge, NJ 08857
    • 1-855-590-6919

    Your consent

    By visiting Prime Lab Med, you accept the practices described in this Privacy Policy.

    Back to top
    • Prime Lab Med's Ratings:
      • Google Ratings
      • Alliance Proud Member
      • Reseller Ratings
      • Reviews by Yotpo Yotpo
    • Payment Methods:
      • Visa
      • MC
      • AmEx
      • Discover
      • PO
      • Apple Pay
      • Google Pay
      • PayPal
    • We Care About Security:
      • Stripe
      • Official PayPal Seal
      • Webutation
    • Contact Information
      Toll-Free:
      1-855-590-6919
      Intl:
      1-908-282-3482
      Email:
      info@PrimeLabMed.com
      Address:
      8998 State Route 18, # 206A,
      Old Bridge, NJ 08857
    • Hours of Operation:
      • Monday - Friday
      • 8:00 AM - 5:00 PM Eastern Time
      • Saturday and Sunday Closed (email only)
        Closed during holidays (email only)
      • Chat: offline
      • Current time is 10:16 PM EST.
      • Our office will resume its operations in 9 hour(s), 44 minute(s)
    • Order Support
      • Get a Quote
      • International Sales
      • My Account
      • Order Status
    • Customer Service
      • Check Order Status
      • Returns or Exchanges
      • Missing Package
      • Manufacturer Support
      • Help & FAQs
      • Contact Us
      • Leave Feedback
    • Company Information
      • About Us
      • Company Policy
    • Follow US
      • Facebook
      • Instagram

    © 2019-2025 PrimeLabMed.com, a division of MegaSolutions.llc

    Prime Lab Med is a trademark registered in the US Patent and Trademark Office.

      Any unauthorized copying without permission of PrimeLabMed.com is prohibited.